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Operations Manager

2 months ago


Newport, Kentucky, United States Aeg Worldwide Inc Full time
Job Summary

AEG Worldwide Inc is seeking an experienced Operations Manager to oversee the day-to-day operations of our venues and events. The successful candidate will be responsible for managing the logistics of events, ensuring a high level of customer service, and working closely with the operations team to develop policies and procedures.

Key Responsibilities
  • Project manage shows, ensuring all needs are met and addressed in a timely manner.
  • Work closely with the operations team to develop policies and procedures, assist with operations planning and cost estimates, and oversee staff for assigned venues and projects.
  • Ensure a high level of customer service, overseeing day-of-show operations at venues and managing the backstage area to ensure artist hospitality needs are met.
  • Responsible for day-to-day office administrative work, including staff schedules, timekeeping, hiring, supervising, and monitoring staff performance.
  • Ensure all events have adequate equipment and supplies to function properly, working with the operations team to procure these items at the most competitive price.
  • Engage in venue improvements and capital projects, providing recommendations for improvements and working with the management team to obtain bids and develop ROI analyses.
  • Responsible for day-of-show settlement, preparing invoices, and handling payroll discrepancies.
Requirements
  • Bachelor's degree in Business Management or a related field.
  • 4-6 years of related work experience, including previous experience managing private and concert events.
  • Experience in venue and events operations, tours, including artist communication and settlements.
  • Computer savvy and proficient in MS Word, Excel, and Outlook.
  • Strong written and verbal communication skills, previous management experience, and strong leadership skills.
  • Strong organizational/project management skills with the ability to multitask and prioritize workload.
  • Ability to work flexible schedules, including nights, weekends, and holidays.
  • Music industry and live music experience preferred.