Cleaning Operations Leader

2 weeks ago


Marlborough, Massachusetts, United States Embassy Suites Boston Marlborough Full time

About Us:
At Pyramid Global Hospitality, we prioritize our people. Our commitment to fostering a supportive and inclusive workplace is evident in our focus on diversity, growth, and employee wellbeing. We offer a comprehensive suite of benefits, including health insurance, retirement plans, and paid time off, along with unique perks such as on-site wellness initiatives and discounts. Our dedication to employee development ensures that all team members have access to ongoing training and opportunities for career advancement. With over 230 properties worldwide, we strive to create exceptional guest experiences while valuing our employees.

Location Overview:
At Embassy Suites by Hilton Boston Marlborough, we take pride in being a leading employer in the region. Our culture, extensive benefits including a 401k plan with company matching, and attractive bonus programs distinguish us from others. We seek individuals who are genuinely passionate about service and personal development. Every team member plays a crucial role in delivering outstanding service and creating memorable experiences for our guests.

Position Summary:
Are you passionate about maintaining cleanliness and leading a dedicated team? Embassy Suites by Hilton in Marlborough, MA is on the lookout for a motivated Housekeeping Supervisor to enhance our dynamic team. This role is ideal for hospitality graduates, experienced lead housekeepers ready for advancement, or anyone with a successful background in a fast-paced environment.

Key Responsibilities:
The Housekeeping Supervisor will oversee the operations of the housekeeping department, ensuring the highest standards of cleanliness throughout the hotel. Responsibilities include:
1. Leading and directing all housekeeping and laundry operations to maintain exceptional cleanliness in guest rooms and public areas.
2. Conducting inspections of guest rooms, public spaces, and back-of-house areas for cleanliness.
3. Training, motivating, coaching, and providing feedback to staff members.
4. Implementing a regular cleaning schedule.
5. Preparing weekly staff schedules.
6. Managing supply and linen inventories.
7. Updating room statuses in the management system.
8. Responding promptly and courteously to housekeeping requests from guests or management.

What We Offer:
We provide a comprehensive benefits package that goes beyond competitive salaries, making us a top choice in the hospitality industry. Here’s what makes us stand out:
- Travel Benefits: Enjoy exclusive discounts on stays at any Hilton hotel brand.
- Retirement Savings: Start building your future with our 401k plan featuring employer matching after just three months.
- Health Coverage: Access to health, dental, and vision plans, along with short-term and long-term disability insurance.
- Pet Insurance: Options available to care for your furry friends.
- Work-Life Balance: Enjoy paid time off and complimentary meals during shifts.
- Uniforms: Free uniforms provided for all full-time associates.

Qualifications:
To be considered for this role, candidates should meet the following requirements:
- High School diploma or equivalent.
- Proficiency in reading, writing, and speaking English.
- Previous supervisory experience is strongly preferred.
- Basic knowledge of cleaning chemicals and safety practices is preferred.
- Ability to lift up to 20 pounds and carry up to 10 pounds.
- Capability to spend the majority of the day walking, twisting, bending, pushing, and pulling.
- Strong attention to detail and ability to work under pressure while managing multiple tasks.
- Flexibility in hours and days worked is essential.
- Excellent communication and interpersonal skills to interact with diverse personalities.



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