Client Services Liaison

7 days ago


New Orleans, Louisiana, United States Stone Diagnostics Full time
{"Job Title": "Client Services Representative", "Job Description": "Job Summary

At Stone Diagnostics, we are seeking a highly skilled Client Services Representative to join our team. This role is responsible for delivering exceptional client experiences, improving service utilization, and driving client retention.

Key Responsibilities
  • Account Management: Develop and maintain strong relationships with clients, ensuring seamless service delivery and proactive issue resolution.
  • Client Onboarding: Coordinate the onboarding process, including account setup, customer service support, and laboratory operations.
  • Supply and Logistics Management: Schedule courier pickups, manage inventory, and resolve shipping issues.
  • Quality Assurance: Review information for accuracy, follow up on missing data, and assist with quality improvement projects.
Requirements
  • High school diploma or equivalent
  • Minimum of two years of relevant experience in healthcare customer service and client management
  • Excellent communication and problem-solving skills
  • Proficient in medical terminology and computer skills
Working Conditions

The Client Services Representative will work in a fast-paced environment, requiring adaptability and strong organizational skills. The role may involve extended working hours or weekend work in emergent situations.

", "lang_code": "en"}

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