Technical Support Specialist

4 days ago


Boston, Massachusetts, United States Axon Full time
Job Summary

The Technical Support Representative plays a critical role in delivering exceptional customer experiences by providing timely and effective technical support to Axon customers. This position requires a strong technical foundation, excellent communication skills, and a passion for helping others.

Key Responsibilities
  • Troubleshoot and resolve technical issues related to Axon products, solutions, and policies.
  • Build and maintain subject matter expertise of all Axon products and solutions.
  • Assist customers through various communication channels, including email and phone.
  • Report bugs and trends to stakeholders and process/performance improvement suggestions to management.
Requirements
  • 3+ years of technical support experience in software, hardware, web-based solutions, or e-commerce platforms.
  • Excellent verbal and written communication skills, with fluency in multiple languages a plus.
  • Passion for helping people and solving problems.
  • Proficient with Windows operating systems, mobile devices, and cloud-based solutions.
  • Strong analytical and troubleshooting skills.
  • Proficiency with Microsoft Office.
  • Ability to articulate technical information at various levels of complexity.
  • Self-driven and able to work independently, with a focus on team needs and solutions.
Benefits
  • Competitive salary and benefits package.
  • Discretionary paid time off.
  • Medical, dental, and vision plans.
  • Emotional and mental wellness support.
  • Learning and development programs.

Axon offers a total compensation package, including base pay and bonus. The starting base pay for this role is between USD 40,000 in the lowest geographic market and USD 60,000 in the highest geographic market. Benefits may vary depending on employment nature and location.



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