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Front Office Coordinator

2 months ago

Columbus, Ohio, United States Hanger Full time

Position Overview: Medical Front Desk

Company: Hanger, Inc.

Location: Columbus, Ohio

Category: Medical Office Professionals

Employment Type: Full-Time

About Us:

At Hanger, Inc., we are dedicated to empowering human potential. As the leading provider of orthotic and prosthetic (O&P) services and products, we pride ourselves on delivering innovative solutions and exceptional customer service. Our Patient Care segment operates the largest network of O&P clinics across the nation, while our Products & Services segment distributes a wide range of O&P devices and components. With over 160 years of experience, our mission is to enhance patient care and outcomes through superior services and value.

Role Responsibilities:

As a Medical Front Desk professional, you will play a crucial role in providing administrative support to patients and staff. Your responsibilities will include:

  • Welcoming patients as they arrive at the clinic.
  • Communicating expected wait times and any potential delays.
  • Managing patient check-ins, including verifying demographic and insurance details.
  • Completing registration for walk-in patients.
  • Collecting patient payments, including deductibles and copays.
  • Scheduling follow-up appointments during patient check-out.
  • Handling incoming phone calls with professionalism.
  • Acting as a resource for clinic services and patient experience programs.
  • Assisting the Revenue Cycle Management team with necessary patient information.
  • Maintaining accurate electronic health records for all patients.

Qualifications:

Required:

  • High school diploma or equivalent.
  • A valid driver's license and a clean driving record.
  • Successful completion of the Talent Bullseye assessment.

Preferred:

  • Experience in a medical office setting.
  • Familiarity with EMR systems, particularly NextGen.
  • Knowledge of medical billing, coding, and reimbursement processes.
  • Typing proficiency of at least 40 words per minute.

Key Skills:

  • Exceptional customer service abilities.
  • Strong active listening skills.
  • High level of integrity and attention to detail.
  • Proficient in basic math and accounting.
  • Competent in using Windows-based applications and office equipment.
  • Effective written communication and presentation skills.

Commitment to Excellence:

At Hanger, we believe in fostering a culture of collaboration, innovation, and patient-centered care. We are committed to investing in our employees, offering competitive pay and a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan.

Join us in making a difference in the lives of our patients and communities.