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Senior Customer Service Representative

4 weeks ago

Rowland Heights, California, United States Packaging Corporation of America Full time
Job Summary

We are seeking a highly skilled Senior Customer Service Representative to join our team at Packaging Corporation of America. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues that may arise.

Key Responsibilities
  • Respond to customer inquiries regarding product availability, pricing, and delivery dates
  • Process and track orders from receipt to scheduling
  • Communicate with internal departments to ensure order completeness and accurate invoicing
  • Coordinate customer requests for product specifications, availability, and shipping
  • Investigate and resolve customer complaints, including billing issues
  • Manage on-hand inventory levels and reconcile to customer orders and forecasts
Requirements
  • Education equivalent to high school diploma required
  • Five (5) years' previous work experience in a customer service role
  • Strong working knowledge of computer systems, including Microsoft Word, Excel, and Outlook
  • Corrugated experience preferred
Preferred Requirements
  • Associates degree or college accounting coursework
  • Two (2) years' previous work experience in the manufacturing sector, containerboard and corrugated packaging industry
  • Previous experience using an automated order entry system
What We Offer
  • Competitive salary range: $57,200.00 - $85,800.00
  • Opportunity to work in a fast-paced, deadline-oriented environment
  • Strong team environment with opportunities for growth and development

Apply now to join our team and take the first step towards a rewarding career with Packaging Corporation of America.