Operations Manager

20 hours ago


San Jose, California, United States Sunstates Security Full time
About Sunstates Security

Sunstates Security is a leading provider of security services, committed to delivering exceptional customer service and quality work environments for its team across the country.

Job Description

We are seeking an experienced Operations Manager to lead our Northern CA regional market. The successful candidate will be responsible for overseeing operations, client relationships, customer service, and personnel management within a designated geographical portfolio.

The ideal candidate will possess strong leadership skills, excellent communication and organizational abilities, and a proven track record in managing multiple site operations.

Key Responsibilities
  • Lead and develop a team of supervisory staff to effectively oversee day-to-day operations of site security personnel.
  • Oversee the employee onboarding process, including interviewing, selecting, training, and licensing new hires.
  • Train subordinate supervisors on software systems, procedural guidelines, and company policies.
  • Coordinate operational functions, including payroll, billing, accounts receivable, staffing, scheduling, and personnel issues.
  • Conduct site assist visits and audits to ensure compliance with quality assurance programs.
  • Collaborate with Area Managers and Regional Manager to establish goals and objectives and communicate these with staff.
Requirements
  • Excellent customer service and communication skills.
  • Strong organizational, communication, and time management skills.
  • Knowledge of project management principles.
  • Attention to detail and ability to work in a fast-paced environment.
  • Reliable transportation and a clear motor vehicle record.
  • Crisis management and emergency response planning experience.
  • Incident response and investigations skills.
  • Experience with risk assessment and mitigation.
  • Knowledge of security training and development.
Education and Experience
  • CA Guard Card.
  • Previous experience in managing multiple site operations.
  • Bachelor's degree from a four-year college or university preferred.
  • 3 or more years of related management and leadership experience in the security industry, law enforcement, or military.
  • Excellent organizational, leadership, communication, and time management skills.
  • Computer proficiency with MS Office products.
  • Valid driver's license and good driving record.
  • Ability to travel and regularly visit all site locations in the Northern CA region.
  • Flexibility to be on-call.

Sunstates Security is an equal opportunity employer and supporter of military veterans. We are committed to hiring, developing, and retaining a diverse and exceptionally qualified workforce.



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