Operational Manager

4 weeks ago


San Jose, California, United States Aramark Full time

Job Description

Aramark Sports & Entertainment is seeking a highly skilled General Manager to oversee food and beverage operations.

THE OPPORTUNITY:

As a General Manager, you will lead a team to plan, manage, and execute multiple contracted services with significant revenue to meet operating and financial goals, client objectives, and guest needs.

Services include food and beverage operations, which may include concessions, catering, and premium dining services.

This position will support and be responsible for executing large sports events, concerts, catering, and other large venue special events.

The General Manager will report to Senior Leadership and will have a team of salaried direct reports.

This position is salaried, plus bonus eligible, contingent on achieving certain financial and performance goals.

WHO YOU ARE:

Our General Managers are exceptional operation managers who lead a team to provide excellent service to our clients and guests.

They are in sync with our clients' vision, possess strong relationship-building skills, financial acumen, and a commitment to safety.

Ideal candidates have managed large revenue accounts, make data-driven decisions, and have extensive experience with financial analytics and forecasting.

COMPENSATION:

The salary range for this position is $100,000 to $120,000, depending on circumstances, including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors.

Additional compensation may include a bonus or commission, if applicable to the position.

This is Aramark's good faith and reasonable estimate of the range of compensation for this position as of the time of posting.

Job Responsibilities:

  1. Leads a team that provides operational expertise in contracted services while providing hands-on execution management of operations.
  2. Manages the client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction.
  3. Builds, develops, and leads a management team and staff capable of carrying out organizational objectives.
  4. Recommends methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, & contractual obligations.
  5. In partnership with Finance, manages a budget and assists in the design of improvements to optimize financial performance and operational productivity.
  6. Manages compliance with all local, state and federal regulations and codes and maintains all associated records and reports.
  7. Ensures compliance with Aramark's standards of operation, including safety standards and Aramark's Business Conduct Policy, at all times.

Qualifications:

  • Bachelor's degree level education highly preferred in an area of Food Service, Hospitality, Facilities, or Business Management.
  • The ability to focus on client and customer services, entrepreneurship, and building and growing a strong business is essential to success in this role.
  • Savvy interpersonal skills to communicate effectively with clients, senior management, and Aramark support staff.
  • Comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues.
  • Meaningful experience in service industry, contract services, or hospitality environment.
  • Proven ability leading through other managers.
  • Experience in creating and managing a department budget, financial controls, and analysis.
  • Experience crafting product sales strategies and implementing operational programs and initiatives.

This role may have physical demands, including lifting, bending, pushing, pulling, and/or extended walking and standing.

This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).


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