Imaging Services Coordinator

4 weeks ago

Newton, Massachusetts, United States Dana-Farber Cancer Institute Full time

About the Role:

Dana-Farber Cancer Institute is seeking an experienced Imaging Services Coordinator to join our team. As a Comprehensive Care Specialist, you will play a critical role in ensuring the seamless delivery of comprehensive care to our patients. We are looking for a highly organized, detail-oriented, and compassionate individual who can effectively manage multiple priorities in a fast-paced environment.

Responsibilities:

• Verifies complex appointment sets across modalities for oncology patients in accordance with scheduling guidelines

• Acquires, enters, and links lab orders from Ordering Providers

• Assembles screening forms and worksheets for each imaging modality

• Works with Access Management to ensure pre-authorizations have been obtained

• Facilitates patient and staff flow for patients needing lab work

• Maintains confidentiality of Protected Health Information (PHI)

• Performs past-pending reconciliations

• Provides superior customer service to all patients, family members, physicians, and staff in accordance with the DFCI Customer Service Standards

• Performs front desk check-in functions: verifies patient identification; prints patient wristbands; assigns Real-Time Locating System (RTLS) badges; and asks patients screening questions

• Notifies nursing and lab staff of issues as needed

• Answers telephone and provides general imaging specific information to callers within the scope of knowledge and authority

• Reviews missing labs reports and works with staff from other departments to resolve missing labs

• Identifies inconsistencies with, or outstanding questions regarding lab panel orders. Works directly with Providers to reconcile the order to prevent a delay for the patient

• Transports wheelchair patients or arranges for patient Escorts and/or wheelchairs

Requirements:

• Bachelor's degree preferred

• Prior customer service experience preferred

• Excellent verbal and written communication skills

• Excellent customer service skills and ability to perform under pressure

• Ability to multi-task and function as an integral member of the team

• Strong organizational, problem-solving, and critical thinking skills

• Ability to adapt to ever-changing environment and able to toggle between multiple systems during the day

• Demonstrated flexibility and ability to take on additional responsibilities as situations require

Estimated Salary: $65,000 - $75,000 per year, depending on experience

Location: Boston, MA and surrounding communities

About Dana-Farber Cancer Institute:

Dana-Farber Cancer Institute is a leader in life-changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

We are an equal opportunity employer and affirm the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.

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