Customer Service Liaison

2 weeks ago


Forest Park, Georgia, United States State Farm Insurance Full time
Customer Relations Representative

At State Farm Insurance, we're seeking a skilled Customer Relations Representative to join our team. As a key member of our customer service team, you'll play a vital role in ensuring our customers receive exceptional support and service.

Key Responsibilities:
  • Customer Support: Provide timely and effective support to customers, addressing their insurance needs and concerns.
  • Policy Management: Process policy changes, claims, and payments accurately and efficiently, maintaining customer records and updating information as necessary.
  • Collaboration and Communication: Work closely with team members to ensure seamless customer experiences, promoting and cross-selling insurance products and services to meet customer needs.
  • Problem-Solving: Handle escalated customer complaints and concerns with professionalism and empathy, staying updated on insurance policies, regulations, and industry trends to provide accurate information and advice.
  • Training and Development: Participate in ongoing training and development programs to enhance knowledge and skills, contributing to a positive and collaborative work environment.

We're committed to providing a supportive and inclusive work environment that fosters growth and development. If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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