Customer Service Representative

1 week ago


Forest Park, Georgia, United States ANTONIO SOFO & SON Full time
Job Title: Customer Service Representative

We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Antonio Sofo & Son. As a key member of our customer service team, you will be responsible for providing exceptional customer service by handling customer inquiries, resolving issues, and promoting sales.

Key Responsibilities:

  • Manage customer inquiries and orders via phone, email, and text.
  • Resolve customer problems accurately and efficiently.
  • Build relationships with new and existing customers.
  • Accurately input customer orders.
  • Promote sales promotions and present items for upselling.
  • Reach out to customers to obtain new orders.
  • Provide follow-up with customers on orders to ensure delivery was as requested.
  • Collaborate with other departments to ensure a seamless workflow.

Requirements:

  • Two plus years' experience in customer service or a related field.
  • Prior experience in the produce or food industry is preferred.
  • Highly organized and detail-oriented.
  • Able to understand organizational priorities and meet deadlines.
  • Excellent communication skills with the ability to professionally speak and write.
  • Excellent math and problem-solving skills.
  • Ability to manage daily stress, ambiguity, and change.
  • Proficient in Microsoft Office applications and email.
  • Ability to multi-task various assignments.

Benefits:

  • Hourly/Full-time Position
  • Schedule 5 days – Monday – Saturday with availability
  • Day Shift with Flexibility
  • Paid Time Off
  • Health Benefits
  • 401(k)


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