Customer Service Representative
1 week ago
We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Antonio Sofo & Son. As a key member of our customer service team, you will be responsible for providing exceptional customer service by handling customer inquiries, resolving issues, and promoting sales.
Key Responsibilities:
- Manage customer inquiries and orders via phone, email, and text.
- Resolve customer problems accurately and efficiently.
- Build relationships with new and existing customers.
- Accurately input customer orders.
- Promote sales promotions and present items for upselling.
- Reach out to customers to obtain new orders.
- Provide follow-up with customers on orders to ensure delivery was as requested.
- Collaborate with other departments to ensure a seamless workflow.
Requirements:
- Two plus years' experience in customer service or a related field.
- Prior experience in the produce or food industry is preferred.
- Highly organized and detail-oriented.
- Able to understand organizational priorities and meet deadlines.
- Excellent communication skills with the ability to professionally speak and write.
- Excellent math and problem-solving skills.
- Ability to manage daily stress, ambiguity, and change.
- Proficient in Microsoft Office applications and email.
- Ability to multi-task various assignments.
Benefits:
- Hourly/Full-time Position
- Schedule 5 days – Monday – Saturday with availability
- Day Shift with Flexibility
- Paid Time Off
- Health Benefits
- 401(k)
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