Customer Service Leader

3 weeks ago

Mooresville, North Carolina, United States Food Lion Full time
Job Title: Customer Service Leader - Office Assistant Job Summary: We are seeking a highly skilled and customer-focused Customer Service Leader to join our team at Food Lion. As a Customer Service Leader, you will be responsible for providing fast, easy, flexible, and friendly service to our customers, while maintaining high standards of customer service and ensuring a positive shopping experience. Key Responsibilities: * Provide prompt, accurate, and friendly service to customers * Greet each customer and use their name whenever possible * Unload customers' groceries from cart to belt-unload items for ease of bagging * Check the bottom of every cart and under all baby seats for items before completing an order * Follow correct bagging procedures for the correct use of bags by type * Scan customers' order and handle the payment transaction, per standard practice * Avoid personal conversations with other associates when customers are present * Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps, and WIC vouchers * Follow procedures for refunds and error correction * Maintain accurate cash control * Follow procedures and perform overrides * Identify customers needing assistance and offer to take the customer's order to their car * Maintain alertness and call for assistance when needed to service customers per service standards * Check prices quickly and accurately * Be courteous and helpful to other associates * Wear the Food Lion uniform, complete with name badge, when on duty, and have a neat and clean appearance while adhering to the Food Lion dress code * Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice * Ensure the work station and front end area of the store has a neat and clean presentation * Report any register malfunction to the Customer Service Manager or MOD * Ensure the MVP savings center KIOSK is filled with paper and properly working * Adhere to all company guidelines, policies, and standard practices * Observe and correct all unsafe conditions that could cause associate or customer accidents * Notify QA of any cleaning issues or maintenance required on front end * Successfully complete computer-based training (CBT) and training aid courses * Perform all other duties as assigned Requirements: * High school graduate or equivalent preferred * Effective communication and customer service skills * Ability and willingness to learn multiple tasks and technical requirements of the job * Ability to perform the technical requirements of cashier and service center * Must meet minimum age requirements to perform specific job functions * Must be able to meet the physical requirements of the position, with or without reasonable accommodations Physical Requirements: * Ability to use computers and other communication systems required to perform job functions * Perform repetitive hand and arm motions * Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion * Pull or push up to 75 lbs. on occasion * Stand 100% of the time, frequently walking short distances * Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers, and household cleaners * Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator * Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level * Meet established volume activity standards for the position * Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time * Have sufficient visual ability to check ID cards, checks, invoices, and other written documents * BOTTLES where applicable: Move empty bottles and containers from the front end to the back room Why Join Our Team: At Food Lion, we are committed to providing our customers with the best shopping experience possible. We are looking for talented and dedicated individuals who share our passion for customer service and are committed to delivering exceptional results. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for this exciting role.

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