Community Health Access Coordinator
5 days ago
Job Summary:
Tiburcio Vasquez Health Center is seeking a Community Health Access Coordinator to improve patients' access to care and health outcomes. The successful candidate will ensure patients receive an introduction to TVHC, care coordination via various communication platforms, and link patients to other services.
Key Responsibilities:
- Respond to patient texts, including appointment scheduling and clinical questions.
- Find appointments for patients on the waitlist and review cancelled appointments to ensure access and continuity of care.
- Review upcoming and past appointments to ensure patients have the most appropriate Primary Care Provider assigned.
- Facilitate text/email messages to patients to boost portal enrollment and review appointments scheduled through the portal.
- Communicate with new patients to ensure insurance eligibility and provide information about cancelling appointments.
- Link patients to other community services when needed.
- Participate in Performance Improvement/Continuous Quality Improvement activities.
Requirements:
- Bilingual English/Spanish required.
- High School Diploma or GED required.
- At least 1-year experience working directly with patients in a medical office; Federally Qualified Health Center is preferred.
- Knowledge of current EHR practice management system is preferred.
Qualifications:
- Able to relate appropriately to, communicate effectively with, and develop trusting relationships with diverse patient population and with staff.
- Excellent verbal and written communication skills; ability to effectively communicate with patient population and staff.
- Culturally sensitive and demonstrated ability and effectiveness working effectively with ethnically diverse populations.
- Must be able to review and analyze data and determine appropriate action to enhance patient access.
Compensation:
$26.46 per hour, includes 20% differential pay in lieu of benefits.
Tiburcio Vasquez Health Center offers a competitive compensation package that extends beyond base salary, designed to support the health, wealth, and career development of our employees.
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