Healthcare Access Coordinator

4 days ago

Hayward, California, United States Tiburcio Vasquez Health Center Full time
Job Title: Community Access Specialist

At Tiburcio Vasquez Health Center, we are seeking a highly skilled and compassionate Community Access Specialist to join our team. This role is responsible for improving patients' access to care and health outcomes by ensuring they receive an introduction to our health center, care coordination via various communication platforms, reviewing and improving panel management access, and linking patients to other services.

Key Responsibilities:

  • Respond to patient texts, including assisting with appointment scheduling needs and coordinating text-based clinical outreach campaigns.
  • Find appointments for patients on the waitlist with their Primary Care Provider and review cancelled appointments to strategically schedule patients.
  • Review all upcoming and past appointments to ensure patients have the most appropriate Primary Care Provider assigned to them.
  • Facilitate text/email messages to patients to boost portal enrollment and review appointments scheduled through the portal.
  • Communicate with new patients to ensure insurance eligibility is up-to-date and answer any questions they may have.
  • Link patients to other community services when needed.
  • Participate in Performance Improvement/Continuous Quality Improvement activities as assigned.

Requirements:

  • Bilingual English/Spanish required.
  • High School Diploma or GED required.
  • At least 1-year experience working directly with patients in a medical office; Federally Qualified Health Center is preferred.
  • Knowledge of current EHR practice management system is preferred.
  • Knowledge of medical payer systems; Medi-Cal highly desirable.

Qualifications:

  • Able to relate appropriately to, communicate effectively with, and develop trusting relationships with diverse patient population and with staff.
  • Excellent verbal and written communication skills; ability to effectively communicate with patient population and staff.
  • Culturally sensitive and demonstrated ability and effectiveness working effectively with ethnically diverse populations.
  • Must be able to review and analyze data and determine appropriate action to enhance patient access.
  • Beginner to intermediate proficiency in Microsoft applications: Word, Outlook, and Excel.
  • Must be comfortable and proficient in using online communication techniques (email and texting, etc.) in a professional manner.
  • Provide excellent customer service to patients, community, and co-workers.
  • Demonstrates flexibility in regard to job duties and assignments.

Compensation: $25.20 - $26.46 per hour, includes 20% differential pay in lieu of benefits.

About Tiburcio Vasquez Health Center: We are a non-profit community health center dedicated to promoting the health and well-being of our community by providing accessible, high-quality care by integrating primary care, dental care, WIC support, mental health counseling, community health education, and more.

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