Automotive Customer Experience Specialist

3 weeks ago


Greenville, North Carolina, United States Hendrick Automotive Group Full time
About the Job

We are seeking a skilled Service Advisor to join our team at Hendrick Automotive Group. In this role, you will play a critical part in delivering exceptional customer experiences and ensuring that our customers' vehicles are serviced and maintained to the highest standards.

The Service Advisor will work closely with our technicians to diagnose and repair vehicle issues, while also providing outstanding customer service and support. This is an exciting opportunity for someone who is passionate about the automotive industry and has excellent communication and problem-solving skills.

Responsibilities:

  • Work with customers to understand their vehicle needs and develop customized service plans
  • Coordinate with technicians to schedule and complete service orders
  • Communicate with customers regarding repair estimates and completion status
  • Monitor and maintain accurate records of customer interactions and service history
  • Participate in ongoing training and development to stay up-to-date on the latest automotive technologies and best practices

Requirements:

  • Bachelor's degree in a related field (e.g. business, automotive technology)
  • Minimum 3 years of experience in a customer-facing role or the automotive industry
  • Excellent communication and problem-solving skills
  • Able to work in a fast-paced environment and meet deadlines

What We Offer:

  • A competitive salary range of $55,000 - $70,000 per year
  • A comprehensive benefits package, including medical, dental, and vision insurance
  • A generous paid time off policy
  • Ongoing training and development opportunities


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