Freight Forwarding Sales Representative

4 weeks ago

Spring, Texas, United States Bright Flag Recruiting Full time

Job Title: Freight Forwarding Sales Representative

Job Summary:

The Freight Forwarding Sales Representative is responsible for driving sales growth, customer service, and relationship management of customer accounts. This role contributes to the strategic corporate sales and growth goals by implementing sales and marketing plans and executing strategies to expand the customer base and increase existing customer sales, as approved by the Director.

Key Responsibilities:

  • Develop and maintain positive business relationships with shippers and customers and internal workgroups.
  • Maintain current knowledge and understanding of cross-border transfer and inter-state shipping and transportation rules, regulations, and compliance.
  • Assist in the development and implementation of the annual sales plan, with targeted strategies to expand the customer base with rapid sales growth, as approved by the Director.
  • Represent the company at industry association meetings and conferences to promote services and increase brand awareness.
  • Review market trends to determine customer needs, volume potential, competitive services pricing and respond to RFPs with a high level of accuracy, timely submissions, and well-planned presentations to win bids and close deals, within company policy.
  • Ensure timely customer issues resolution, invoicing, and adjustments, as per policy and with supervisor approval.
  • Provide customer training, support, and sales assistance as needed to ensure a high level of customer satisfaction, services awareness, and increase usage with customer.
  • Work with matrixed global departments and assists in providing the Sales point of view with regards to Marketing, Sales, Customer Service, and accounting strategies.
  • Deliver well communicated, appropriate, and accurate sales and marketing reports to leadership.
  • Maintain confidentiality and adhere to company policies and ethical standards.
  • Work independently and within the team, and cross-functionally on projects such as but not limited to marketing, responding to RFPs, planning, and developing customer and trade show presentations in multiple media formats and in person.
  • Provide timely reporting on Key Performance Indicators such as marketing and sales activities, service enhancements, sales opportunities, and sales success to Supervisor.

Requirements:

  • Bachelor Degree;
  • Minimum 2 years of experience in logistics and/or freight forwarding sales.
  • Experience with budgets and assisting with developing and implementing sales and marketing plans.
  • Experience expanding customer base while quickly increasing sales revenues.
  • Experience using CRM tools such as Salesforce or similar.

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