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Sales Operations Manager

2 months ago

Oakland, California, United States Downtown Subaru of Oakland, CA Full time
Job Overview

At Downtown Subaru, we prioritize our workforce and foster a family-like atmosphere. Our employees benefit from continuous training programs, opportunities for advancement, and a forward-thinking culture. We are committed to nurturing talent and promoting from within, ensuring that your career growth does not compromise your personal life.

Key Responsibilities

  • Guide the sales team in effective closing strategies through training and active involvement, while overseeing the profitability of your teams.
  • Oversee all showroom operations and maintain a high level of product knowledge.
  • Ensure exceptional Customer Satisfaction scores and analyze metrics to identify areas for enhancement.
  • Recruit, inspire, and evaluate the performance of New and Used team members, Internet Sales, Finance Managers, and Service Drive Sales personnel.
  • Conduct regular sales training sessions for Sales and Product Specialists.
  • Support both new and seasoned sales representatives in best practices for performance improvement.
  • Guarantee thorough follow-up with all potential buyers by developing, implementing, and managing a CRM system.
  • Establish and monitor delivery procedures to ensure effective execution.
  • Ensure that delivery includes an introduction to the service department and scheduling of the initial service appointment.
  • Meet and exceed dealership and OEM sales forecasts, gross profits, and key expense objectives on a monthly and annual basis.

Qualifications

  • A minimum of two years of experience as a General Sales Manager, overseeing the complete variable operations of a successful dealership.
  • A proven track record in building and training a sales team, achieving strong CSI scores, and generating above-average gross and net departmental profits.
  • A solid background in driving showroom and internet traffic, SEO and SEM strategies, direct mail, and other traditional marketing methods.
  • Extensive experience in leading a Business Development Center (BDC).
  • Some familiarity with Used Vehicle procurement, merchandising, and marketing.
  • Expertise in supervising desk managers' daily activities and enhancing F/I income through mentorship and training.

We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.