**Field Team Lead

4 days ago


Birmingham, Alabama, United States Petco Full time
About the Role

We are seeking a highly skilled and experienced Field Team Lead to join our Petco Clinic team. As a key member of our operations team, you will be responsible for providing functional direction to field staff, managing customer and vet partner issues, and driving operational compliance of our clinics.

Key Responsibilities
  • Provide functional direction and supervision to field team members
  • Manage customer and vet partner issues, including pet incidents and emergency situations
  • Drive operational compliance of clinics, including crowd management and sales environment
  • Facilitate sales discussions and provide coaching to team members
  • Ensure proper handling of revenues, including deposits and paperwork
  • Manage and assist with loading and unloading equipment and supplies
  • Assist in training new partners and communicate Vetco medical recommendations
  • Escalate clinic issues to Market Manager and/or Vetco Customer Service
Requirements
  • Previous experience in a leadership role, with a focus on customer service and sales
  • Ability to effectively communicate and provide functional direction to team members
  • Comfortable handling and restraining animals within company policy
  • Ability to operate company vehicles and travel to work locations
  • Strong leadership qualities and experience
About Petco

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents, and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico, and Puerto Rico, including 250+ Vetco Total Care hospitals and hundreds of preventive care clinics.



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