Insurance Customer Service Representative

4 hours ago


Winter Park, Florida, United States State Farm Insurance Full time
Job Summary

We are seeking a highly skilled and customer-focused Office Representative to join our team at State Farm Insurance. As an Office Representative, you will play a critical role in providing exceptional customer service, processing insurance policy changes and updates, and maintaining accurate and organized customer files.

Key Responsibilities
  • Assist customers with their insurance needs and provide timely and effective solutions to their inquiries and issues.
  • Process insurance policy changes and updates, ensuring accuracy and compliance with company policies and procedures.
  • Maintain accurate and organized customer files, both physical and digital.
  • Prepare and process insurance quotes and applications, ensuring timely and accurate completion.
  • Collaborate with team members to achieve office goals and objectives.
  • Promote and cross-sell insurance products and services to customers.
  • Handle policy renewals and cancellations, ensuring seamless customer experience.
  • Assist with claims processing and follow-up, providing timely and effective communication to customers.
  • Maintain a professional and friendly demeanor at all times, adhering to company policies and procedures.
Requirements
  • High school diploma or equivalent required.
  • 1-2 years of experience in customer service or a related field preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
  • Basic computer skills and proficiency in Microsoft Office.


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