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Help Desk Analyst

4 weeks ago

Lansing, Michigan, United States TEKsystems Full time
Job Title: Help Desk Analyst

We are seeking a highly skilled and experienced Help Desk Analyst to join our team at TEKsystems. As a Help Desk Analyst, you will be responsible for providing technical assistance and support to our clients and internal teams.

Key Responsibilities:
  • Provide technical assistance and support to clients and internal teams via phone, email, and in-person.
  • Investigate and resolve computer software and hardware problems.
  • Escalate complex issues to senior technical staff as needed.
  • Develop and maintain knowledge of various software and hardware systems.
  • Collaborate with internal teams to resolve technical issues.
Requirements:
  • Bachelor's degree in Computer Science, Information Systems, Business, or related field.
  • Minimum of three to five years of previous information technology or help desk experience.
  • Knowledge of a variety of call-tracking software and systems.
  • Ability to effectively communicate orally and in writing.
  • Strong customer service skills.
Benefits:
  • Medical, dental, and vision insurance.
  • Critical Illness, Accident, and Hospital insurance.
  • 401(k) Retirement Plan.
  • Life Insurance.
  • Short and long-term disability insurance.
  • Health Spending Account.
  • Transportation benefits.
  • Employee Assistance Program.
  • Time Off/Leave (PTO, Vacation, or Sick Leave).