Senior Field Service Engineer

5 days ago

Dana Point, California, United States CBRE Full time
About the Role

We are seeking a highly skilled Field Service Engineer to join our team at CBRE. As a Field Service Engineer, you will be responsible for performing advanced-level troubleshooting and maintenance services on analytical instruments and equipment in the pharmaceutical research and development industry.

You will possess in-depth technical knowledge and expertise in performing complex service procedures, instrument qualifications, and calibration tasks. This role requires travel, including local and regional travel, and you will be based in Los Angeles and Orange County.

Key Responsibilities
  • Perform installation, repair, preventative maintenance, and IQ/OQ/PQ services on multi-vendor analytical instruments at customer locations or in-house.
  • Diagnose and troubleshoot operational problems on lab equipment, including GC, GC/MS, LC/MS, ICPMS, HPLC/UPLC, and associated OEM chromatography software platforms.
  • Fixes/services or resolves problems while performing unscheduled work, as necessary.
  • Record and report abnormal functions or out-of-tolerance conditions of equipment and initiate corrective action and documentation.
  • Reinstall, test, evaluate, calibrate, and maintain instruments or devices upon completion of repairs.
  • Document daily records of inspections, maintenance activity, repairs, and other work performed within approved guidelines and procedures.
  • Coordinate with outside contractors regarding repairs covered by maintenance agreements.
  • Manage relationships with customers.
  • Complete service report on each service ticket completion.
  • Train customers and other service representatives on maintenance tasks.
Requirements
  • Must complete QMS training assigned to position title.
  • Must meet lawfully required customer/vendor credentialing requirements necessary to gain site access.
  • Ability to travel to various locations daily and interact with a broad range of clientele.
  • Overnight travel will be required.
  • A valid driver's license is required.
  • Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
  • Ability to lift up to 50lbs.
Education/Training/Knowledge
  • 7+ years of field service experience is highly preferred.
  • Service knowledge of GC, HPLC/UPLC, GC/MS & LC/MS is required.
  • Bachelor's degree in science (chemistry, analytical chemistry biochemistry, biotechnology, or similar) preferred or High School Diploma or equivalent experience with lab experience required.
  • Knowledge of lab practices, standard concepts, and test procedures for analytical instruments.
Why CBRE?

We offer comprehensive benefits, including health, vision, and life insurance, 401k, and personal time off, among others. CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Field Service Engineer position is $115,000 annually, and the maximum salary for the position is $150,000 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience.

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