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Customer Service Associate

2 months ago

York, Pennsylvania, United States The GIANT Full time
About The GIANT Company

We're a leading retailer dedicated to making a positive impact in our communities. Our team members are the heart of our business, and we're committed to providing a supportive and inclusive work environment.

Job Summary

We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate. In this role, you'll be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and supporting our sales floor operations.

Key Responsibilities
  • Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Maintain a clean and organized store environment, including the sales floor, stockrooms, and customer areas.
  • Support sales floor operations, including restocking shelves, processing returns, and assisting with inventory management.
  • Collect trash, take out the trash, and operate the compactor.
  • Perform housekeeping duties, including sweeping and mopping floors, and cleaning equipment and surfaces.
  • Collect carts, stack carts, and push carts back to the front-end of the store.
  • Demonstrate good customer service skills and complete other duties as assigned by management.
Requirements
  • Must be authorized to work in the U.S.
  • Must be able to communicate and understand company policies and safety regulations.
  • Must meet the ergonomic and physical requirements for this position.
  • Must be able to use, or learn to use, the equipment and tools used to perform this job.
  • Must meet the company performance standards for the job, including regular attendance and completing the company introductory period.
Physical Requirements
  • Shift hours: minimum 4-hour shifts or more depending on business needs.
  • Job cycles: continual maximum.
  • Lift/carry: 50 lbs.
  • Stand 55%, sit 0%, walk 45%.
  • Category IV: lifting, carrying, P/P up to 50 lbs.
  • Max pull static: 20 lbs.