Client Relations Specialist

2 weeks ago


Cleveland, Ohio, United States Minute Men Staffing Full time

Minutemen Direct is seeking Client Specialists to serve as a vital link between the organization and its clientele.


Benefits:

Health Coverage:
medical, dental, vision & life
401(k) with employer contribution
Paid holidays & PTO package
Annual performance evaluations

Key Responsibilities:
Organize and manage project documentation for the Digital Solutions team
Foster and maintain ongoing client relationships
Facilitate the onboarding of new client accounts and provide access to online tools
Conduct demonstrations, walkthroughs, and training sessions as required
Offer assistance to clients facing challenges with online tools
Participate in testing new features and projects
Support in the preparation and formatting of project documents

Required Experience:
2+ years (preferred) of demonstrated customer service experience in a high-volume setting
Strong skills in phone communication and active listening
Proven success in resolving conflicts

Attributes of an Ideal Candidate:
Self-driven and motivated with the ability to work autonomously.
Experience in a technical or application development environment.
Ability to excel in a dynamic environment and swiftly adapt to changing projects.
Consistently meet deadlines.
Familiarity with Windows or Mac operating systems.
Proficient in Microsoft Office suite.
Strong verbal and written communication abilities.
Willingness to learn and develop professionally.
Attention to detail and exceptional customer service skills.
Excellent organizational capabilities.
Ability to manage oneself effectively and work independently.
Positive mindset, confidence, and goal-oriented approach.

Minutemen Staffing is committed to providing equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any kind.



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