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Customer Service Representative

2 months ago

Flower Mound, Texas, United States Michaels Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Team Member. As a key member of our store team, you will be responsible for delivering exceptional customer service, helping customers find what they need, and ensuring a seamless shopping experience.

Key Responsibilities
  • Provide personalized service to customers, answering questions and resolving issues in a timely and professional manner
  • Help customers locate products, provide product information, and make recommendations to meet their needs
  • Process transactions accurately and efficiently, handling cash, credit, and other payment methods
  • Engage with customers to promote our rewards program, private label credit cards, and other loyalty initiatives
  • Participate in visual merchandising, including stocking shelves, maintaining store displays, and ensuring a well-organized store environment
  • Assist with truck unloading, receiving, and stocking merchandise, as well as maintaining store recovery standards
  • Support shrink and safety programs, adhering to company policies and procedures
  • Interact with colleagues in a positive and respectful manner, promoting a team-oriented environment
Requirements
  • Previous retail or customer service experience preferred
  • Ability to remain standing for long periods, move throughout the store, and lift heavy boxes and merchandise
  • Regular bending, lifting, carrying, reaching, and stretching
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities
What We Offer

As a valued member of our team, you will enjoy a competitive compensation package, opportunities for professional growth and development, and a dynamic work environment that fosters creativity and innovation.

Michaels is an Equal Opportunity Employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.