Bi-Lingual Customer Service Representative

6 days ago

Flower Mound, Texas, United States CLARK Material Full time

CLARK Material Handling Company is a global leader in the material handling and forklift industry, with a rich history spanning over 100 years.

The Bi-Lingual Customer Service Representative will play a crucial role in managing international customer relationships and providing exceptional support to dealers worldwide.

Key Responsibilities:

  • Process customer inquiries via email, phone calls, chat sessions, and ticket system
  • Work with international customers to resolve problems and develop alternative solutions
  • Follow up on customer inquiries to ensure satisfaction
  • Analyze transactions, correct records, and adjust errors
  • Provide accurate replacement part information and maintain availability to answer incoming dealer calls
  • Initiate and follow up on expedite requests from dealers
  • Provide basic technical support to dealers
  • Maintain internal group and departmental support for training and marketing efforts
  • Proactively market and sell parts by contacting customers and maintaining a log of activities
  • Coordinate with other departments to ensure successful fulfillment of customer orders and requests

Requirements:

  • Two-year college degree in Business Administration or equivalent
  • 2-4 years of customer service experience or related experience in the forklift or construction equipment industry
  • Ability to communicate effectively in both English and Spanish
  • Ability to handle volume and mix of assignments on a daily basis
  • Working knowledge of the equipment in the material handling or heavy equipment industry
  • Basic knowledge of forklift operations and CLARK product line or possess a high degree of mechanical aptitude
  • Excellent communication skills, both verbal and written
  • Efficient and accurate 10-key calculator skills
  • Good interpersonal skills and analytical problem-solving skills
  • Ability to work a flexible work schedule
  • Authorized to work in the US indefinitely

Disclaimer:

This position description is not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. Incumbents may be required to perform other duties as assigned or as required by the needs of the business.

CLARK Material Handling Company retains the discretion to add to or change the duties of the position at any time.

CLARK Material Handling Company is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

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