Customer Service Representative
5 days ago
PNC Financial Services Group is a leading financial institution committed to delivering exceptional customer experiences and fostering a diverse, inclusive workplace culture.
Job DescriptionWe are seeking a highly skilled Customer Service Representative to join our team in Flower Mound, TX. As a key member of our Retail Branch organization, you will play a vital role in providing exceptional customer service, accurately processing high-volume customer transactions, and developing banking product referral opportunities through strong customer relationship skills.
Key Responsibilities:- Deliver a Unique Customer Experience: Focus on improving customer financial wellbeing and creating loyalty while increasing share of wallet.
- Process Customer Interactions: Identify banking opportunities during customer interactions and refer as appropriate.
- Engage with Customers: Perform lobby engagement activities to connect with customers, position PNC products to meet their needs, and educate customers on options for managing financial transactions.
- Apply Product Knowledge: Apply product and procedural knowledge to solve customer problems and ensure accurate completion of teller and branch daily operations and maintenance transactions.
- Customer Focused: Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions.
- Managing Risk: Assessing and effectively managing all risks associated with business objectives and activities to ensure adherence to PNC's Enterprise Risk Management Framework.
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for part-time employees include:
- Medical/prescription drug coverage with a Health Savings Account feature
- Dental and vision options
- Employee life insurance
- 401(k) with PNC match, pension, and stock purchase plans
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Education assistance
- A robust wellness program with financial incentives
$40,000 - $60,000 per year, depending on experience and qualifications.
Disability Accommodations StatementPNC fosters an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
Equal Employment Opportunity (EEO)PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
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