Customer Service Team Leader

1 week ago


Cleveland, Ohio, United States Dave & Buster Full time
Job Overview

Dave & Buster's is a unique entertainment destination that offers an unparalleled Guest experience. We're seeking a talented Captain - Customer Service to join our team and ensure that every Guest leaves with a positive impression.

Key Responsibilities
  • Deliver exceptional Guest service through a combination of food, drinks, and games in a welcoming environment.
  • Serve as the initial point of contact for safety and security concerns in various areas, including the front door, viewpoints, Midway, bar areas, kitchen, and dining areas.
  • Act as an ambassador for the building, assisting Guests with requests and answering questions as needed.
Requirements
  • A strong communicator with excellent interpersonal skills.
  • The ability to work effectively in a fast-paced environment with multiple tasks and responsibilities.
  • A commitment to maintaining a safe and secure working environment.


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