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Guest Experience Ambassador
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Guest Advocate. As a Guest Advocate, you will be responsible for delivering exceptional guest service, ensuring a seamless shopping experience, and promoting our products and services.
Key Responsibilities- Guest Service
- Create a welcoming experience for all guests, including authentic greetings and personalized interactions.
- Observe and respond to guest needs, using verbal and non-verbal cues to tailor your approach.
- Engage with guests in a genuine way, asking questions to better understand their specific needs and preferences.
- Be knowledgeable about our products, services, and tools to solve issues and improve the guest experience.
- Thank guests in a genuine way and let them know we're happy they chose to shop at Target.
- Scanning and Bagging
- Scan and bag guest items efficiently, neatly, and in compliance with food safety standards and company best practices.
- Order Pick Up and Drive Up
- Deliver easy and seamless service to all Order Pick Up, Drive Up, and Registry guests.
- Return and Recovery
- Attempt every return and follow register prompts, empowered to make it right for the guest while following Target's policies and procedures.
- Make it right for the guest by de-escalating any negative situations and recovering the guest shopping experience while following Target's policies and procedures.
- Stocking and Maintenance
- Maintain a clean, clutter-free work area, including gathering abandoned items, baskets, and hangers.
- Stock supplies during store open hours while being available for the guest.
- Compliance and Safety
- Demonstrate a culture of ethical conduct, safety, and compliance.
- Work in a safe manner at all times to benefit yourself and others, identify and correct hazards, and comply with all safety policies and best practices.
We're looking for individuals who are passionate about delivering exceptional guest service, working in a fast-paced environment, and promoting our products and services. If you're a team player who is comfortable working in a dynamic environment, we encourage you to apply.
Requirements- Ability to communicate effectively, including using positive language and being attentive to guest needs.
- Welcoming and helpful attitude toward guests and other team members.
- Attention to detail while multi-tasking.
- Willingness to educate guests and sell products and services.
- Ability to learn and adapt to evolving technology needs.
- Ability to work both independently and with a team.
- Accurate handling of cash register operations and cash transactions.
- Ability to work outdoors in various climates.
- Scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds.
- Flexible work schedule (e.g., nights, weekends, and holidays) and regular attendance necessary.
