Agency Bill Resolution Specialist

9 hours ago


Spokane, Washington, United States Travelers Full time
Role Overview

We are seeking a diligent and detail-oriented Account Resolution Analyst to join our team at Travelers. The ideal candidate will be responsible for managing agency bill-related inquiries, resolving complex billing issues, and maximizing cash flow.

Key Responsibilities
  • Collaborate with internal parties to analyze outstanding receivables and disputed premium.
  • Document resolution activity and utilize decision-making skills to manage complex cases.
  • Independently perform duties, including servicing customer inquiries, escalation resolution, and account research.
  • Exhibit strong analytical, prioritization, and organizational skills.
Requirements
  • College degree or experience in the accounting/insurance industry.
  • Proficient use of technology, including Microsoft Word, Excel, email, and database software.
  • Excellent communication and problem-solving skills.
  • Able to work independently and as part of a team.
What We Offer
  • A comprehensive compensation and benefits program.
  • Ongoing training and development opportunities.
  • A collaborative and dynamic work environment.

We are an equal opportunity employer and value diversity in our workplace. If you are a motivated and detail-oriented individual, we encourage you to apply for this exciting opportunity.



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