Supply Chain Customer Service Specialist

3 days ago


Charleston, West Virginia, United States Harbor Logistics Full time
Key Responsibilities
We are seeking a Supply Chain Customer Service Specialist to join our team at Harbor Logistics. This role will involve managing assigned customer accounts, resolving issues arising from customers regarding orders and order status, order cuts, and potential issues, and identifying expansion opportunities with current customer(s).

What We Offer
We offer a competitive salary range of $55,000 - $75,000 per year, based on location and experience, as well as opportunities for growth and professional development within our team. Our team is dedicated to exceeding expectations, working with like-minded partners, and ethical decision making.

About the Job
The successful candidate will have proven experience as an Account Representative/Customer Service and be proficient in MS Office/excel/word/outlook. Strong communication skills, excellent organizational and multitasking ability, assertiveness and confidence are essential for this position. The job requires strong analytical and problem-solving skills, as well as the ability to work well under pressure and as part of a team.

Responsibilities
* Resolve issues arising from customers regarding orders and order status, order cuts, and potential issues
* Identify expansion opportunities with current customer(s)
* Develop and implement process improvements through cross-functional collaboration partnering with customers to drive achievement of organizational metrics and individual account goals
* Lead projects/initiatives to enhance both cost and service efficiencies in the customer and the company supply chains
* Participate in the development of presentations and discussions for customer facing meetings
* Work in close partnership with many of our internal departments to ensure optimal customer service delivery

Requirements
* Proven experience as an Account Representative/Customer Service
* Proficient in MS Office/excel/word/outlook
* Strong communication skills
* Excellent organizational and multitasking ability
* Assertiveness and confidence
* Goal-driven with ability to work under pressure
* Excellent verbal and written communication skills
* Basic accounting skills a plus
* Good problem-solving skills

About Us
Harbor Logistics provides transportation, truck/rail transload, and warehousing services in Charleston to diverse industrial and commercial counterparties.

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