Supply Chain Leadership Specialist
3 weeks ago
The Warehouse Coordinator IV position at Yusen Logistics (Americas) offers a unique opportunity to lead a team of Customer Service Representatives and drive business growth through process optimization and customer satisfaction. As a key member of our logistics team, you will be responsible for resolving complex customer issues, analyzing data to inform business decisions, and promoting a positive team culture.
Main Responsibilities
• Leadership Development: Lead a team of Customer Service Representatives, focusing on developing their skills and promoting a positive team culture.
• Develop and implement strategies to improve customer satisfaction and team performance.
• Collaborate with cross-functional teams to resolve complex customer issues and improve overall customer experience.
• Analyze data to inform business decisions and drive process improvements.
Education and Experience
• High school diploma or GED; additional education or certifications in customer service are beneficial.
• 3 – 5 years' experience in warehouse, customer service, logistics, terminal operations, or related field or equivalent combination of education and experience required.
• Experienced user with Microsoft Office, Excel, and Outlook.
Estimated Annual Salary
$75,000 - $105,000 per year, based on location and experience.
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