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Service Manager

2 months ago

Longview, Texas, United States Chipotle Full time

Job Summary:

As a Service Leader at Chipotle, you will be responsible for ensuring the highest quality of food is served to our customers. This includes:

  • Food Quality Control: Monitor and maintain the quality of food preparation, presentation, and serving.
  • Customer Experience: Resolve customer complaints and concerns in a professional and courteous manner.
  • Team Management: Supervise and coordinate the work of front-of-house crew members, including scheduling, training, and performance evaluation.
  • Operations: Assist in maintaining a clean and organized work environment, adhering to health and safety standards.

Key Responsibilities:

  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless operations and excellent customer service.
  • Conduct regular quality control checks to ensure consistency and excellence in food preparation and presentation.
  • Provide coaching and feedback to team members to improve performance and achieve goals.

Requirements:

  • Previous experience in a leadership or supervisory role in the food service industry.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.