IT Support Specialist II

2 weeks ago


Atlantic City, New Jersey, United States Hard Rock Hotel & Casino Atlantic City Full time
Job Overview

Position Summary

The IT Support Specialist II is responsible for the upkeep and management of internal computer systems, workstations, peripherals, software applications, and monitoring the overall health of systems. This role involves diagnosing issues promptly and accurately, while ensuring thorough documentation of problems in the ticketing system. The technician will provide assistance to end users either in person or via phone as necessary. This position reports to the IT Support Specialist III and the IT Support Manager.


Key Responsibilities

  • Manage Helpdesk operations by addressing inquiries related to desktop and business application systems.
  • Assist in maintaining an updated inventory of system servers and their associated peripherals, as well as network communication devices, including hardware and software updates.
  • Oversee operations within an IBM iSeries (AS400) and server environment.
  • Deliver first-level support to team members.
  • Evaluate and resolve hardware/software issues, including operational discrepancies, job failures, and network complications.
  • Escalate unresolved issues to the appropriate personnel when necessary.
  • Contribute to the development, maintenance, and enforcement of IT operational procedures.
  • Document instances of application and hardware malfunctions accurately.
  • Install, configure, test, maintain, monitor, and troubleshoot end-user technology, networked peripherals, and networking hardware.
  • Respond to incoming calls and emails regarding technology-related issues.

Qualifications

  • High School Diploma or equivalent is required; a Bachelor's degree is preferred.
  • A minimum of three (3) to five (5) years of relevant experience is required, or an equivalent combination of education and experience.
  • Proficiency in Microsoft Office Suite, particularly Word, Excel, PowerPoint, Visio, Project, and OneNote.
  • Must possess a CER issued by the NJ DGE or have the ability to obtain one.

Additional Requirements

  • Excellent communication skills.
  • Strong troubleshooting abilities and self-sufficiency.
  • Flexibility in work schedule.


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