Instructional Designer

1 week ago


Baltimore, Maryland, United States MicroHealth, LLC Full time
Job Summary:

MicroHealth, LLC is seeking a skilled Instructional Designer to support our client in Baltimore, MD. The successful candidate will work closely with program and project managers to implement organizational processes and best practices.

Key Responsibilities:
  • Develop and implement frameworks such as ISO 20000, ISO 27001, ISO 9001:2008, CMMI-DEV/CMMI-SVC Level 3, and ITIL.
  • Conduct training on the above frameworks for DMI employees.
  • Perform evaluations to ensure compliance with organizational policies and standards.
  • Evaluate software development and service performance against process documentation, project schedules, and quality standards.
  • Conduct various QA activities including scheduling, checklist development, report writing, and facilitating root cause/lessons learned analysis.
  • Present findings through internal and external presentations.
  • Analyze and report on findings of non-compliance, providing recommendations for improvement.
  • Track and escalate unresolved issues and ensure the closure of corrective and preventative action plans.
  • Collect, analyze, and report metrics to the project manager/team and Corporate QA.
  • Maintain the company's process assets library, including all process definitions, templates, and document samples.
  • Support Corporate QA initiatives such as CMMI Level 3 assessments and ISO re-certifications.
  • Participate as a SCAMPI Team Member during SCAMPI B/A maturity level assessments and serve as an ISO Internal Auditor.
  • Interface with external and internal customers to ensure quality work products are delivered on projects.
  • Provide training on CMMI, ISO, ITIL frameworks, and project management best practices.
Qualifications:
  • Bachelor's degree (or equivalent) with 2-4 years of relevant experience, or Master's degree with 0-2 years of relevant experience.
  • Proven experience with ISO, CMMI, and ITIL frameworks.
  • Demonstrated ability to perform QA and auditing tasks.
  • Experience with training employees on technical standards and frameworks.
  • Strong analytical and problem-solving skills.
  • Excellent written and verbal communication abilities.
  • Ability to work under general supervision and deliver solutions to technical challenges.
Preferred Qualifications:
  • Hands-on experience as a project team member in software development, support desk, or maintenance/operation projects.
  • Familiarity with process improvement methodologies and tools.


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