Senior Customer Service Analyst
1 week ago
As a key player in our Customer Service team, you will be responsible for managing the complete lifecycle of customer interactions within the aerospace sector. This role requires a proactive approach to ensure customer satisfaction and operational efficiency.
Key Responsibilities:
- Act as the primary point of contact for customers regarding order inquiries and product delivery.
- Utilize your expertise in data management to support customer service functions.
- Maintain a comprehensive understanding of the organization’s products and services to effectively assist customers.
- Document customer interactions to identify trends and enhance service quality.
- Execute order administration tasks, including data entry and shipment processing.
- Collaborate with cross-functional teams while demonstrating the ability to work independently when required.
- A Bachelor’s degree in a relevant field or equivalent experience.
- Minimum of two years in a customer-facing role with a focus on data entry.
- Eligibility as a U.S. Person as defined by applicable regulations.
- Strong communication skills for effective interaction with internal and external stakeholders.
- Experience with SAP or similar systems.
- Adept at managing multiple tasks in a dynamic environment.
- Proficient in Microsoft Office Suite, particularly Excel and PowerPoint.
- Previous experience in the aerospace maintenance, repair, and overhaul (MRO) sector.
Raytheon Technologies is a leader in advanced solutions for the aerospace and defense industries. We are committed to innovation and excellence, fostering a diverse and inclusive workplace that empowers our employees to contribute their ideas and expertise.
Benefits:
- Comprehensive medical, dental, and vision insurance.
- 401(k) plan with employer matching contributions.
- Tuition reimbursement and student loan repayment programs.
- Generous paid time off and parental leave policies.
- Employee assistance programs and wellness initiatives.
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