Senior Customer Service Analyst

1 week ago


Miami Gardens, Florida, United States Raytheon Technologies Full time
Position Overview:

As a key player in our Customer Service team, you will be responsible for managing the complete lifecycle of customer interactions within the aerospace sector. This role requires a proactive approach to ensure customer satisfaction and operational efficiency.

Key Responsibilities:
  • Act as the primary point of contact for customers regarding order inquiries and product delivery.
  • Utilize your expertise in data management to support customer service functions.
  • Maintain a comprehensive understanding of the organization’s products and services to effectively assist customers.
  • Document customer interactions to identify trends and enhance service quality.
  • Execute order administration tasks, including data entry and shipment processing.
  • Collaborate with cross-functional teams while demonstrating the ability to work independently when required.
Essential Qualifications:
  • A Bachelor’s degree in a relevant field or equivalent experience.
  • Minimum of two years in a customer-facing role with a focus on data entry.
  • Eligibility as a U.S. Person as defined by applicable regulations.
Preferred Qualifications:
  • Strong communication skills for effective interaction with internal and external stakeholders.
  • Experience with SAP or similar systems.
  • Adept at managing multiple tasks in a dynamic environment.
  • Proficient in Microsoft Office Suite, particularly Excel and PowerPoint.
  • Previous experience in the aerospace maintenance, repair, and overhaul (MRO) sector.
Company Overview:
Raytheon Technologies is a leader in advanced solutions for the aerospace and defense industries. We are committed to innovation and excellence, fostering a diverse and inclusive workplace that empowers our employees to contribute their ideas and expertise.

Benefits:
  • Comprehensive medical, dental, and vision insurance.
  • 401(k) plan with employer matching contributions.
  • Tuition reimbursement and student loan repayment programs.
  • Generous paid time off and parental leave policies.
  • Employee assistance programs and wellness initiatives.


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