Senior Business Analyst

4 days ago


Miami Gardens, Florida, United States Raytheon Technologies Full time
About the Role

We are seeking a highly skilled and experienced Senior Business Analyst to join our team at Raytheon Technologies. As a Senior Business Analyst, you will be responsible for overseeing the entire process of landing gear manufacturing from start to finish.

Key Responsibilities
  • Perform duties related to overall customer service, including serving as a customer interface on product status and delivery.
  • Maintain knowledge of Collins Aerospace organization and products to provide the appropriate information and support to customers.
  • Consistently document customer service needs to identify patterns and maintain quality.
  • Perform Order Administration duties, including data entry, service estimate editing and submission, and delivery/shipment creation.
  • Work in a team environment, but also have the capacity to tackle tasks under minimal supervision after training is completed.
Requirements
  • Typically requires a University Degree and minimum 2 years of prior relevant experience, or an Advanced Degree in a related field, or in absence of a degree, 6 years of relevant experience.
  • Current or previous performing Data Entry to input and retrieve information.
  • Current or previous experience in a customer-facing role.
  • U.S. Person (U.S. citizen, permanent resident, or granted refugee or asylee status).
Preferred Qualifications
  • Effective communication with various internal and external stakeholders, including VSMs, engineering, planning, quality, and external customers.
  • Current or previous experience using SAP.
  • Able to effectively manage multiple priorities in a fast-paced and dynamic environment.
  • Skilled in risk-based decision making to address moderately complex problems.
  • Proficient in Microsoft Office applications (Excel, Word, and PowerPoint).
  • Ability to display exceptional written and oral communication skills.
  • Prior Aerospace MRO experience.
About Us

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

Benefits
  • Medical, dental, and vision insurance.
  • Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option.
  • Tuition reimbursement program.
  • Student Loan Repayment Program.
  • Life insurance and disability coverage.
  • Optional coverages, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection.
  • Birth, adoption, parental leave benefits.
  • Ovia Health, fertility, and family planning.
  • Adoption Assistance.
  • Autism Benefit.
  • Employee Assistance Plan, including up to 10 free counseling sessions.
  • Healthy You Incentives, wellness rewards program.
  • Doctor on Demand, virtual doctor visits.
  • Bright Horizons, child, and elder care services.
  • Teladoc Medical Experts, second opinion program.


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