Desktop Support Specialist

1 day ago


Des Moines, Iowa, United States Tech M USAAvance Consulting Full time
Job Title: Desktop Support Engineer

At Tech M USAAvance Consulting, we are seeking a highly skilled Desktop Support Engineer to join our team. As a key member of our IT support team, you will be responsible for providing top-notch technical support to our clients.

Key Responsibilities:
  • Lead a team of L2 Desktop Support field engineers to resolve complex technical issues.
  • Provide remote support using tools like Bomgar for remote sites.
  • Manage dispatch activities for remote sites and ensure resolution for reported issues.
  • Perform root cause analysis and forensic analysis to identify and resolve technical issues.
  • Collaborate with vendors to resolve technical issues and improve overall system performance.
Requirements:
  • Hands-on experience in desktop support and IMAC of desktops and laptops.
  • Excellent troubleshooting and problem-solving skills.
  • Working knowledge of Windows, Linux, and Mac OS environments.
  • Experience with network security practices and anti-virus programs.
  • Expert-level administration of hardware and firmware.
  • Excellent communication and teamwork skills.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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