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Desktop Support Specialist
2 months ago
We are seeking a highly skilled Desktop Support Engineer to join our team at Tech M USAAvance Consulting. As a key member of our IT support team, you will be responsible for providing top-notch technical support to our clients.
Key Responsibilities- Lead a team of L2 Desktop Support field engineers to resolve L2 and L3 desktop support tickets and provide resolution to all hardware and software issues concerning laptops/desktops and peripherals/printers.
- Install and configure computer hardware, software, systems, networks, printers, and scanners.
- Provide remote support using tools like Bomgar for remote sites and manage dispatch activities for remote sites to ensure resolution for issues reported.
- Manage asset management and weekly status reporting, client installation and troubleshooting, re-imaging and software patch installation, and last-level technical escalation for desktop support tickets.
- Perform root cause analysis and forensic analysis, vendor management and documentation, and report information security incidents and weaknesses to Operations manager and CISO.
- Hands-on experience in desktop support, IMAC of desktops and laptops, and troubleshooting and installing MS Office, applications, and MAC OS basic issues.
- Hands-on experience with Windows/Linux/Mac OS environments, working knowledge of office automation products and computer peripherals, and knowledge of network security practices and anti-virus programs.
- Expert-level administration of hardware and firmware exposure to physical system environments, analytical skills to accurately identify the root cause, and experience of working with customers through direct interaction during support and change management activities.
- Excellent verbal and written communication skills and effective team player as well as ability to drive autonomously.
