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Customer Service Liaison

2 months ago

Flint, Michigan, United States McLaren Health Care Full time

**Job Summary:**

This position serves as a key resource for clients and subsidiary hospital locations regarding specimen and testing information by providing solutions on issues such as sample integrity, sample volume, test clarification, patient name discrepancies, and/or questionable results. Maintains and projects a professional image through communication with patients, medical centers, medical staff, and co-workers.

**Key Responsibilities:**

  • Answers phone calls, provides information, or refers phone calls as needed.
  • Receives and initiates communication to and from remote locations to discuss resolution to identified problems.
  • Has knowledge of test requesting, labeling, specimen storage and retrieval, and tracking.
  • Provides specimen requirements, expected ranges, production schedule, and information on specimen stability to all clients.
  • Proven ability to meet and work with clients. Works with hospital subsidiaries to ensure proper ordering, labeling, packaging, and transporting of laboratory specimens to McLaren Medical Laboratory (MML).
  • Follows laboratory procedures in resolving problems and documents actions taken appropriately.

**Requirements:**

  • High school diploma or equivalent.
  • 2 years previous experience in specimen collection, handling, and processing and/or related health care experience.

**Preferred Qualifications:**

  • Associates Degree in Applied Science or related field.