Dispute Resolution Coordinator

4 weeks ago

Cincinnati, Ohio, United States InsideHigherEd Full time
About the Role

We are seeking a highly skilled Conflict Resolution Specialist to join our team at InsideHigherEd. As a key member of our organization, you will play a critical role in supporting the development of a conflict-competent campus community.

Key Responsibilities
  • Conflict Engagement and Resolution
    • Support informal dispute engagement, facilitation, and resolution in support of a conflict-competent campus community.
    • Exercise sound judgment and discretion in the intake, informal inquiry, conflict analysis, and formulation of options and strategies for engagement/resolution of complex concerns.
  • Collaboration and Consultation
    • Collaborate on individual cases and any that may overlap or address concerns with systemic issues.
    • Listen, clarify concerns, identify and evaluate visitor options, consult, and coach to enable a conflict-competent community.
  • Resource Development and Sharing
    • Identify and share resources or information on formal processes, key stakeholders, and potential timelines of formal grievance processes.
    • Conduct informal fact-finding to improve understanding of the issues as needed and appropriate.
  • Conflict Prevention and Resolution
    • Provide tailored coaching, mediation, shuttle diplomacy, and facilitation services to support competent conflict engagement and dispute resolution between parties.
    • Holistically work to prevent, address, and facilitate the resolution of workplace concerns, conflicts, and other issues before they result in a formal grievance or litigation.
Requirements
  • Education
    • Bachelor's Degree
    • Seven (7) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.
  • Experience
    • Three (3) years of related experience in ombuds work, conflict resolution, higher education, mediation and/or negotiation or related field.
  • Additional Qualifications
    • Advanced degree in Higher Education, Dispute Resolution, Organizational Management, or other related field.
    • Experience in a university environment.
    • Demonstrated skills in mediation, facilitated dialogue, restorative justice, dispute systems designs, conflict coaching, and/or executive/leadership coaching.
What We Offer
  • Competitive salary range of $40,738.32 - $67,145.69 dependent on the candidate's experience.
  • Comprehensive insurance plans including medical, dental, vision, and prescription coverage.
  • Flexible spending accounts and an award-winning employee wellness program, plus an employee assistance program.
  • Financial security via our life and long-term disability insurance, accident and illness insurance, and retirement savings plans.
  • Generous paid time off work options including vacation, sick leave, annual holidays, and winter season days in addition to paid parental leave.
  • Tuition remission is available for employees and their eligible dependents.

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