Medicare Sales Retention Specialist, Intermediate

2 weeks ago


Los Angeles, California, United States Blue Shield of CA Full time
About the Role

We are seeking a highly skilled Medicare Sales Retention Specialist to join our team at Blue Shield of California. As a key member of our Direct Sales Enrollment team, you will play a critical role in implementing retention-based strategies to increase member retention and reduce disenrollment.

Key Responsibilities
  • Develop and execute outbound outreach efforts to retain existing members and increase member satisfaction.
  • Interact with members via telephone to educate and recommend healthcare products based on their needs and feedback.
  • Maintain a book of business and be responsible for retaining membership and educating members on the value of our plans.
  • Onboard new members to establish a relationship with Blue Shield of California and provide follow-up member service to existing and in-process accounts.
  • Work various outbound calls campaigns to educate and retain current members, and triage incoming calls and route to dedicated team during Medicare Annual Enrollment Period.
  • Responsible for outbound disenrollment call campaigns to survey previous members and provide other administrative support as required to accommodate business needs.
Requirements
  • Typically requires a minimum of 3 years of experience in customer service, sales, and/or sales support, with a strong background in Medicare and/or healthcare.
  • California State Life License preferred, but not required.
  • Strong computer aptitude and working knowledge of systems, including Word, Excel, Outlook, Shieldlink, Facets, and Avaya CTI.
  • Ability to demonstrate patience, persistence, and critical thinking skills.
What We Offer

We offer a competitive pay range of $20.82 to $29.15 for California, and a dynamic work environment that values innovation, collaboration, and customer satisfaction. If you are a motivated and results-driven professional with a passion for healthcare and customer service, we encourage you to apply for this exciting opportunity.



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