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Spa Reception Specialist

2 months ago

Wichita Falls, Texas, United States Genesis HealthCare Full time
Position Overview

The Milagro Spa, a premier wellness destination, is seeking dedicated and professional Front Desk Customer Service Specialists to enhance our guest experience. This role is pivotal in ensuring that every client receives exceptional service during their visit.

Key Responsibilities
  • Utilize Meevo Software for efficient appointment management.
  • Handle incoming calls and manage client check-ins and check-outs.
  • Maintain a welcoming and organized reception and retail area.
  • Assist with laundry duties and upkeep of changing and locker rooms.
  • Exhibit flexibility in scheduling, including availability for days, evenings, and weekends.
  • Engage in multi-tasking to manage various responsibilities effectively.
  • Provide excellent communication and interpersonal skills to address client inquiries and concerns.
  • Adhere to high standards of professionalism and ethical conduct.
  • Maintain accurate client documentation and records.
  • Participate in training sessions and meetings as required.
  • Ensure a clean and well-stocked workspace.
  • Work towards achieving service and retail goals.
  • Assist clients with retail selections and promote spa services and promotions.
  • Encourage future appointments and maintain a professional appearance.
  • Restock and organize retail shelves during downtime.
About Milagro Spa

Milagro Spa operates within Genesis Health Clubs, offering a unique experience that stands out in the wellness industry. Our skilled technicians provide a range of services, including soothing massages and rejuvenating skin treatments, ensuring our clients leave feeling refreshed and revitalized. Continuous education is a cornerstone of our operations, keeping our service providers engaged and knowledgeable.

Compensation details will be discussed during the interview process.