Senior Customer Service Representative

3 weeks ago

Hillsboro, United States ASM Company Full time

At ASM, we're a leading global supplier of products, services, and materials for semiconductor processing. Our innovative approach has been at the core of everything we do for over half a century. We're dedicated to creating cutting-edge solutions for the world's leading semiconductor providers.

Our talented team is passionate about improving people's lives and unlocking new potential. With our collaborative approach to R&D, we advance key semiconductor technologies and platforms like ALD, epitaxy, PEALD, PECVD, and vertical furnaces. We're also exploring the promising high-growth market: silicon carbide epitaxy.

Our Global Spares team is seeking a Senior Customer Service Representative to join their team in ASM America. The ideal candidate will have experience working within the semiconductor or IT industry.

Key Responsibilities:

  • Collaborate with business development and account teams on customer agreements for Spares service levels and execute processes accordingly.
  • Meet Spares and Logistics customer commitments.
  • Maintain good relationships with customers.
  • Establish customer supply chain solutions and drive operational excellence for Spares parts/tools and refurbish operations, as well as reverse supply chain.
  • Drive improvement based on agreed KPIs and maintain regular reporting and review of performance.
  • Develop opportunities for continuous achievement of efficiency gains.
  • Drive improvement on agreed KPIs with team members, co-work with Global Logistics department.
  • Support account sales/engineering and comply with business growth.
  • Develop and sustain an optimal infrastructure for LPE Business, aligned with company and functional strategy to support account team approach.
  • Manage trade-off business decisions needed to support company and global business unit strategy.

Requirements:

  • BS degree.
  • 5 years of relevant experience in a large international Semiconductor or IT company, with Supply Chain Management, Customer Service, or Procurement/Sales background.
  • Experience managing Spares, Customer Fulfillment, and Logistics operations.
  • Ability to influence decisions or processes impacting KPI performance.
  • Structured and collaborative problem-solving skills leveraging analytics.
  • Knowledge of business complexity, supply chain, and relevant markets.
  • A strategic thinker with strong interpersonal and communication skills, decision-making skills, people management skills, project management skills.
  • Experience with change management and Continuous Improvement Programs.
  • Familiarity with ERP, SAP experience is a must.

We're committed to supporting our people, enabling them to develop their talents and perform at their best. We promote an inclusive and diverse culture that fosters trust and transparency. Our people are our power, and we value the differences between everyone because it's what makes us better as a team.

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