L1 Support Engineer
1 week ago
We are seeking a highly skilled L1 Engineer to join our team at CFGC. As a key member of our IT department, you will be responsible for providing top-notch technical support to our users.
Key Responsibilities- Assist in the initial triage of client service requests, working closely with the team to assess impact, urgency, skillset required, and resolution steps.
- Collaborate with clients to troubleshoot computer and network-related issues.
- Contribute to IT projects aimed at solving problems and meeting the needs of our campus.
- Occasionally lift boxes or equipment weighing up to 50lbs to chest height.
- Perform other duties as required.
- High School Diploma or equivalent – degree preferred.
- Strong attention to detail and excellent time management skills.
- Excellent communication skills (written and verbal) with both coworkers and customers.
- Ability to remain calm under pressure and deal with frustrated customers.
- Ability to work with minimal supervision.
- Ability to follow instructions and take constructive criticism.
- Wear presentable attire and have reliable transportation.
- Previous experience with helpdesk support highly regarded.
- Mail: Gsuite/Office 365.
- Mac OS.
- Windows OS.
- Azure.
- 401(k).
- 401(k) matching.
- Dental insurance.
- Health insurance.
- Paid time off.
- Vision insurance.
- 8 hour shift.
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