L1 Support Engineer

1 week ago


TX United States CFGC Full time
Job Summary

We are seeking a highly skilled L1 Engineer to join our team at CFGC. As a key member of our IT department, you will be responsible for providing top-notch technical support to our users.

Key Responsibilities
  • Assist in the initial triage of client service requests, working closely with the team to assess impact, urgency, skillset required, and resolution steps.
  • Collaborate with clients to troubleshoot computer and network-related issues.
  • Contribute to IT projects aimed at solving problems and meeting the needs of our campus.
  • Occasionally lift boxes or equipment weighing up to 50lbs to chest height.
  • Perform other duties as required.
Requirements
  • High School Diploma or equivalent – degree preferred.
  • Strong attention to detail and excellent time management skills.
  • Excellent communication skills (written and verbal) with both coworkers and customers.
  • Ability to remain calm under pressure and deal with frustrated customers.
  • Ability to work with minimal supervision.
  • Ability to follow instructions and take constructive criticism.
  • Wear presentable attire and have reliable transportation.
  • Previous experience with helpdesk support highly regarded.
Preferred Skills
  • Mail: Gsuite/Office 365.
  • Mac OS.
  • Windows OS.
  • Azure.
Benefits
  • 401(k).
  • 401(k) matching.
  • Dental insurance.
  • Health insurance.
  • Paid time off.
  • Vision insurance.
Work Environment
  • 8 hour shift.


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