Technical Specialist

4 weeks ago

Plano, Texas, United States Pinkerton Consulting & Investigations, Inc. Full time

The Technical Specialist, assigned to a specific client, will streamline and manage technical programs and products through customer service, staff training, and web development. This position will have a hybrid work schedule (remote/client locations).

Essential Functions:

  • Represent Pinkerton's core values of integrity, vigilance, and excellence.
  • Serve as technical support for basic troubleshooting.
  • Monitor access control and CCTV monitors.
  • Support new installation, modification, and upgrades for electronic security systems.
  • Manage the repair and maintenance of the electronic security systems.
  • Respond to a multitude of security-related or emergency situations.
  • Keep up with new technology and recommend new products.
  • Serve as the liaison between the client and Pinkerton to ensure all inquiries/concerns are addressed in a confidential and appropriate manner.

Education, Experience, and Certifications:

  • Bachelor's degree in a computer-related field or technical project management with at least two years of experience, preferred.
  • Experience or certifications are preferred but not required in the following areas:
    • Lenel or similar access control system, Bosch/Honeywell Alarm systems, Exacqvision, Mileston or similar Video Management Systems, Axis Communications.

Competencies:

  • Lead multiple security system, new construction, renovation, upgrade, and infrastructure projects.
  • Coordinate with local security personnel, Information Technology, facilities, consultants, and security integrators to establish project scope and timeline for completion.
  • Create and complete project management documentation.
  • Adhere to design standards throughout the lifecycle of each project.
  • Strong technical knowledge and ability to troubleshoot commercial electronic security and video management systems.
  • Basic understanding of software and hardware as it relates to electronic security systems.
  • Basis understanding of IT/IS infrastructure relating to security systems.
  • Effective independent judgment/decision-making and problem resolution skills.
  • Able to prepare accurate, clear, and concise reports.
  • Effective written, verbal, and presentation skills.
  • Effective customer service skills.
  • Able to interact effectively at all levels, including management and across diverse backgrounds.
  • Able to prioritize and complete multiple assignments simultaneously.
  • Serve as an effective team member.
  • Computer skills; Microsoft Office.

Working Conditions:

  • With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions.
  • Exposure to sensitive and confidential information.
  • Regular computer usage.
  • Ability to handle multiple tasks concurrently.
  • Ability to adjust focus between close and distance vision.
  • Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.

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