Team Lead for Real Estate Operations
3 days ago
About Skyline Solutions
We are a company specializing in customer dialogue solutions, offering call center, multichannel, and AI solutions to ensure seamless customer accessibility. As a team, we ensure that our customers' inquiries, requests, or issues are received, addressed, and resolved with minimal time and financial investment.
What We Offer
- Opportunities for growth and development without restrictions
- Competitive compensation packages based on position and market
- Performance-based incentives
- Comprehensive training programs at our location
- A hybrid work model, combining on-site and remote work
What to Expect
- You will be responsible for leading and developing your team, fostering a collaborative and productive work environment
- You will conduct team meetings, employee discussions, and training sessions to ensure effective communication and knowledge sharing
- You will analyze and evaluate key performance indicators, setting goals and objectives to drive team success
- You will ensure internal quality targets and KPIs for our customers, maintaining high standards of service excellence
- You will optimize work processes and procedures to improve efficiency and productivity
What We're Looking For
- You have excellent communication skills, empathy, and teamwork abilities, with a strong focus on customer satisfaction
- You have a self-responsible, performance- and revenue-oriented work style, with a proven track record of leadership experience
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