Patient Services Representative

3 weeks ago

Kenmore, Washington, United States EvergreenHealth Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Services Representative to join our team at EvergreenHealth. As a key member of our clinical operations team, you will be responsible for providing exceptional patient care and administrative support in a fast-paced clinical environment.

Key Responsibilities
  • Coordinate patient scheduling, including creating and managing appointments, rescheduling, and cancellations.
  • Manage multi-line telephone system, responding to patient inquiries and directing emergent/urgent calls to clinical staff.
  • Verify and set up patient insurance coverage, educating patients on co-insurance/co-pay, self-pay, and other payment options.
  • Enroll patients in our patient portal and explain its benefits and features.
  • Request and validate interpreter services as needed.
  • Complete patient check-in, direct patients to necessary paperwork, and maintain accurate records.
  • Monitor and respond to patient messages and requests in a timely manner.
  • Coordinate communication between clinical staff and patients, ensuring seamless care delivery.
  • Manage appointment queues, cancellation lists, and wait lists.
  • Prepare and send patient outreach communications, including appointment reminders and notifications.
  • Initiate outside medical record requests and prepare documents for Health Information Management processing.
  • Manage incoming referrals, facilitating communication between clinics, patients, and insurance companies.
  • Collect copayments and maintain accurate records.
  • Cultivate a positive and inclusive work environment, supporting new staff training and development.
  • Maintain a clean and organized workspace, adhering to infection control standards and safety protocols.
Requirements
  • High School diploma or equivalent.
  • 1 year of experience in a customer service role.
  • Excellent interpersonal communication skills, including the ability to communicate with diverse individuals and dispositions.
  • Ability to problem-solve, remain calm under pressure, and present oneself in a professional manner.
  • Strong written communication skills, including accuracy and legibility.
  • Ability to work independently, show initiative, and work productively within a team environment.
  • Actively listen to and validate patient conversations, employing de-escalating techniques as needed.
  • Ability to prioritize multiple tasks and access, analyze, and apply concepts associated with protocols, policy, and guidelines.
  • Keyboarding skills and working knowledge of Windows-based software systems.
Desired Qualifications
  • Previous experience in a medical reception or similar administrative role.
  • Knowledge of basic medical terminology and common medications.
  • Experience accessing and verifying insurance coverage, including Real Time Eligibility (RTE) Payer/Insurance Portals.
  • Electronic Medical Record (EMR) experience, preferably Cerner.
  • Familiarity with HIPAA and other health industry compliance standards.
Benefits

At EvergreenHealth, we value our employees' commitment and contribution to our success. We offer a comprehensive suite of benefits and resources to support your health, financial well-being, and career growth.

  • Medical, vision, and dental insurance.
  • On-demand virtual healthcare.
  • Health Savings Account.
  • Flexible Spending Account.
  • Life and disability insurance.
  • Retirement plans (457(b) and 401(a) with employer contribution).
  • Tuition assistance for undergraduate and graduate degrees.
  • Federal Public Service Loan Forgiveness program.
  • Paid Time Off/Vacation.
  • Extended Illness Bank/Sick Leave.
  • Paid holidays.
  • Voluntary hospital indemnity insurance.
  • Voluntary identity theft protection.
  • Voluntary legal insurance.
  • Pay in lieu of benefits premium program.
  • Free parking.
  • Commuter benefits.

  • Patient Services Representative

    4 weeks ago

    Kenmore, Washington, United States EvergreenHealth Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Patient Services Representative to join our team at EvergreenHealth. As a key member of our clinical operations team, you will be responsible for providing exceptional patient care and administrative support in a fast-paced clinical environment.Key ResponsibilitiesCoordinate patient scheduling,...

  • Patient Services Representative

    4 weeks ago

    Kenmore, Washington, United States EvergreenHealth Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Patient Services Representative to join our team at EvergreenHealth. As a key member of our clinical operations team, you will be responsible for providing exceptional patient care and administrative support in a fast-paced clinical environment.Key ResponsibilitiesCoordinate patient scheduling,...

  • Patient Services Representative

    4 weeks ago

    Kenmore, Washington, United States EvergreenHealth Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Patient Services Representative to join our team at EvergreenHealth. As a key member of our clinical operations team, you will be responsible for providing exceptional patient care and administrative support in a fast-paced clinical environment.Key ResponsibilitiesCoordinate patient scheduling,...

  • Customer Service Representative

    3 weeks ago

    Kenmore, Washington, United States U-Haul Full time

    Customer Service Representative Job DescriptionU-Haul is seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key Responsibilities:Assist customers with U-Haul...

  • Customer Service Representative

    6 days ago

    Kenmore, Washington, United States Paddock Chevrolet Full time

    Job OverviewPaddock Chevrolet is committed to delivering exceptional customer experiences. As a Customer Service Representative, you will play a critical role in achieving this goal.Key ResponsibilitiesManage incoming and outgoing phone calls and emails to provide timely and effective customer support.Work in our call center to handle customer contacts,...

  • Customer Service Representative

    2 months ago

    Kenmore, Washington, United States Domino's Franchise Full time

    Company OverviewJPC LLC operates as a franchise of Domino's Pizza, dedicated to creating opportunities for enthusiastic individuals seeking a vibrant work environment. We aim to cultivate skills and foster rapid growth within our team. The possibilities for advancement at Domino's are boundless.Position OverviewAs a Customer Service Representative (CSR) at...

  • Patient Care Coordinator

    3 weeks ago

    Kenmore, Washington, United States Optum Full time

    Optum Career OpportunityAt Optum, we're dedicated to delivering care and improving health outcomes for millions of people worldwide. As a Patient Care Coordinator, you'll play a vital role in connecting patients with the care, resources, and support they need to thrive.Key Responsibilities:Provide exceptional patient care and support in a fast-paced medical...

  • Real Estate Sales Representative

    3 weeks ago

    Kenmore, Washington, United States John L. Scott Real Estate Full time

    Job DescriptionA Real Estate Outside Sales Professional is a key player in the home buying and selling process. They provide expert guidance to clients, helping them navigate the complexities of real estate transactions. With a focus on building strong relationships and staying up-to-date on market trends, these professionals play a crucial role in...

  • Part Time Patient Care Coordinator Assistant

    3 weeks ago

    Kenmore, Washington, United States Optum Full time

    Optum Patient Care Coordinator Job DescriptionAt Optum, we're dedicated to delivering care and improving health outcomes for millions of people worldwide. As a Patient Care Coordinator, you'll play a vital role in connecting patients with the care, resources, and support they need to thrive.Key Responsibilities:Provide exceptional patient care and support,...

  • Real Estate Sales Representative

    6 days ago

    Kenmore, Washington, United States John L. Scott Real Estate Full time

    Job DescriptionA Real Estate Outside Sales Professional is a key player in the home buying and selling process. They provide expert advice to clients on how to market and sell their homes, as well as find new homes that meet their needs and budget.This role requires strong communication skills, creativity, and the ability to build quality relationships with...

  • Dental Hygienist

    4 weeks ago

    Kenmore, Washington, United States American Dental Partners Full time

    About the RoleWe are seeking a skilled Dental Hygienist to join our team at Heartland Dental. As a clinical provider and patient advocate, you will be given the resources you need to provide exceptional care and expand your clinical skillset.Key ResponsibilitiesProvide outstanding patient care and invest in your communityGrow your career with the support of...

  • Customer Service and Pizza Artisan

    1 month ago

    Kenmore, Washington, United States Domino's Franchise Full time

    Company OverviewJPC LLC operates as a franchise of Domino's Pizza, dedicated to offering exciting opportunities for new team members who seek a fun and engaging work environment. We believe in fostering skill development and rapid growth within our organization, where possibilities are endless.Position OverviewAs a Customer Service Representative (CSR) at...

  • Pizza Maker and Customer Service Specialist

    1 week ago

    Kenmore, Washington, United States Domino's Franchise Full time

    Job Description**About Us**Domino's Franchise is a dynamic and growing organization that offers exciting opportunities for individuals who are passionate about delivering exceptional customer service and creating a memorable experience for our customers.**Job Summary**We are seeking a highly motivated and customer-focused individual to join our team as a...

  • Telemarketing Representative

    2 weeks ago

    Kenmore, Washington, United States Chris Jones - State Farm Agent Full time

    Job OverviewAs a Telemarketer - State Farm Agent Team Member, you will play a crucial role in helping our business grow through value-based conversations and remarkable customer experiences. This is an excellent opportunity for a motivated self-starter who thrives in a fast-paced environment and is interested in marketing products and services based on...

  • Dietary Assistant

    4 weeks ago

    Kenmore, Washington, United States Catholic Health Service Full time

    About the RoleWe are seeking a skilled Dietary Aide to join our team at McAuley Residence SNF Sub Acute. As a Dietary Aide, you will play a vital role in ensuring the health and well-being of our patients and residents by providing exceptional food service and support.Key ResponsibilitiesPrepare, assemble, and distribute meals to patients/residents and...

  • Dietary Assistant

    4 weeks ago

    Kenmore, Washington, United States Catholic Health Service Full time

    About the RoleWe are seeking a skilled Dietary Aide to join our team at McAuley Residence SNF Sub Acute. As a Dietary Aide, you will play a vital role in ensuring the health and well-being of our patients and residents by providing exceptional food service and support.Key ResponsibilitiesPrepare, assemble, and distribute meals to patients/residents and...

  • Computed Tomography Technologist Imaging Services Specialist

    4 weeks ago

    Kenmore, Washington, United States Catholic Health Service Full time

    Job SummaryWe are seeking a skilled Computed Tomography Technologist to join our Imaging Services team at Kenmore Mercy Hospital. As a CT Technologist, you will be responsible for performing CT procedures and related clerical functions with minimal supervision.ResponsibilitiesPerform CT procedures and related tasks with accuracy and efficiencyDevelop and...

  • Real Estate Sales Representative

    6 days ago

    Kenmore, Washington, United States John L. Scott Real Estate Full time

    Job DescriptionA Real Estate Outside Sales Professional is a key player in the home buying and selling process. They provide expert guidance to clients, helping them navigate the complexities of real estate transactions. With a focus on building strong relationships and delivering exceptional customer service, these professionals play a crucial role in...

  • Nurse Unit Manager

    2 weeks ago

    Kenmore, Washington, United States Ellicott Center Full time

    Job Title: Nurse Unit ManagerEllicott Center is seeking a skilled Nurse Unit Manager to lead our rehabilitation and skilled nursing facility in Buffalo, NY.About the Role:Supervise and manage a team of nurses to ensure high-quality patient care.Develop and implement policies and procedures to improve patient outcomes.Mentor and train less experienced nurses...

  • Real Estate Sales Representative

    1 week ago

    Kenmore, Washington, United States John L. Scott Real Estate Full time

    Job DescriptionA Real Estate Outside Sales Professional is a key player in the home buying and selling process. They provide expert guidance to clients, helping them navigate the complexities of real estate transactions. With a focus on building strong relationships and delivering exceptional customer service, these professionals excel in a fast-paced...