Customer Service Representative
6 days ago
Paddock Chevrolet is committed to delivering exceptional customer experiences. As a Customer Service Representative, you will play a critical role in achieving this goal.
Key Responsibilities- Manage incoming and outgoing phone calls and emails to provide timely and effective customer support.
- Work in our call center to handle customer contacts, service follow-up, and lead generation.
- Prospect follow-up calls to set appointments for service and gauge customer satisfaction.
- Respond to customer inquiries via email and phone, providing accurate and helpful information.
- Schedule service and sales appointments, and reschedule no-show customers.
- Communicate service maintenance plans and offers to customers as needed.
- Assist customers with service inquiries and provide a positive experience.
- Introduce customers to service department personnel to highlight the quality and efficiency of service repairs and maintenance.
- At least one year of customer service experience.
- Excellent teamwork and collaborative attitude.
- Prompt and courteous demeanor.
- Positive and hardworking personality.
- Strong computer skills.
- Call center experience.
- Valid driver's license.
- Comprehensive health, vision, and dental insurance.
- 401K plan with company match.
- Life insurance.
- PTO and sick days.
- Referral program.
- Employee appreciation events.
- Paid training.
- Growth opportunities.
Paddock Chevrolet is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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