Customer Service Representative II

2 weeks ago


Shepherdsville, Kentucky, United States APL Logistics Full time
Job Description

**Overview:**

As a Customer Service Representative II at APL Logistics, you will be responsible for providing exceptional customer service and support to our clients. This role requires strong communication and interpersonal skills, as well as the ability to work in a fast-paced environment.

**Responsibilities:**

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Process customer orders and generate related paperwork
  • Assist in coordinating daily work flow among team members
  • Participate in training new hires and provide input on performance levels
  • Maintain accurate inventory records and ensure compliance with company policies
  • Act as liaison between warehouse personnel and customers

**Requirements:**

  • High school diploma or equivalent required; some college preferred
  • Minimum of two years customer service, inventory control, or accounting experience required
  • Knowledge of distribution and logistics preferred but not required

**Additional Skills and Abilities:**

  • Good communication and interpersonal skills
  • Proficient in data entry
  • Spreadsheet skills preferred
  • Ability to read and comprehend basic instructions
  • Ability to write legibly
  • Good math skills

**Work Environment:**

This position is located in Shepherdsville, KY, and requires the ability to work in a warehouse environment.



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