Customer Service Associate
1 week ago
This Frontline Support Specialist role is an exciting opportunity to join our team and make a meaningful impact on our customers' lives. As a key member of our retail banking team, you will be responsible for delivering exceptional customer service, handling daily transactions, and performing various tasks to enhance banking relationships.
Key Responsibilities:
- Provide top-notch customer service to ensure customer satisfaction and loyalty
- Handle daily teller duties, including cash handling, deposits, and withdrawals
- Counsel customers on selecting the right products and services for their needs
- Answer customer questions and resolve issues promptly and professionally
- Cross-sell products and services to customers based on their needs
- Use computer programs, such as MS Office and Customer Information System, to perform tasks efficiently
- Monitor and maintain accurate records of customer transactions and accounts
- Collaborate with colleagues to create a positive and supportive working environment
Requirements:
- High school diploma or equivalent required; at least three months of related experience and/or training preferred
- Keyboarding and 10-key typing skills essential; computer and data processing literacy a plus
- Excellent mathematical, organizational, and professional verbal/written communication skills required
- Ability to communicate effectively with the general public and other coworkers
Estimated Salary:$42,000 - $62,000 per year, depending on location and experience
About SCSB: As a leading bank, we strive to provide exceptional service to our customers while fostering a positive and inclusive work environment.
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