Customer Service Associate

1 week ago


Harlan, Iowa, United States SCSB Full time
Job Description

This Frontline Support Specialist role is an exciting opportunity to join our team and make a meaningful impact on our customers' lives. As a key member of our retail banking team, you will be responsible for delivering exceptional customer service, handling daily transactions, and performing various tasks to enhance banking relationships.

Key Responsibilities:

  • Provide top-notch customer service to ensure customer satisfaction and loyalty
  • Handle daily teller duties, including cash handling, deposits, and withdrawals
  • Counsel customers on selecting the right products and services for their needs
  • Answer customer questions and resolve issues promptly and professionally
  • Cross-sell products and services to customers based on their needs
  • Use computer programs, such as MS Office and Customer Information System, to perform tasks efficiently
  • Monitor and maintain accurate records of customer transactions and accounts
  • Collaborate with colleagues to create a positive and supportive working environment

Requirements:

  • High school diploma or equivalent required; at least three months of related experience and/or training preferred
  • Keyboarding and 10-key typing skills essential; computer and data processing literacy a plus
  • Excellent mathematical, organizational, and professional verbal/written communication skills required
  • Ability to communicate effectively with the general public and other coworkers

Estimated Salary:$42,000 - $62,000 per year, depending on location and experience

About SCSB: As a leading bank, we strive to provide exceptional service to our customers while fostering a positive and inclusive work environment.



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